Refund Policy
Last updated 24 July 2026
Change of mind
Because press-on nails are an adhesive, skin-contact product, we can't accept returns or exchanges once a set has been opened — this is a hygiene measure, not a policy we take lightly. Please check your size against the size guide before applying.
Damaged, wrong, or faulty items
If your set arrives damaged, is the wrong item, or has a genuine manufacturing fault, email hello@ciznails.my within 7 days of deliverywith a photo of the issue and your order number. We'll replace it or refund you in full, no questions asked.
Order didn't arrive
If tracking shows your order as delivered but you never received it, contact us within 14 daysof the delivery date so we can investigate with the courier. If it genuinely went missing in transit, we'll send a replacement or refund.
Cancelling an order
Every set is made to order, so cancellations can only be honoured before we've started packing it. Email us as soon as possible if you need to cancel — if it's already shipped, the standard damaged/faulty terms above apply instead.
How refunds are paid
Approved refunds go back to your original payment method (card or FPX, via Stripe) within 7–14 business days. If a discount code was applied to the order, the refund reflects the amount you actually paid, not the full listed price.
Related: Shipping & Returns · Terms of Service
